Refund policy
Returns & Refunds Policy
Last Updated: 18/06/2026
At RUE 99, we want you to be happy with your purchase. If you’re not completely satisfied, you may request a return within 30 days of receiving your item.
Returns
To be eligible for a return, your item must be returned in the same condition in which it was received: unworn, unused, with any original tags attached, and in its original packaging. You must also provide proof of purchase.
To start a return, please contact us at rue9923@gmail.com.
Returns should be sent to:
RUE 99
88 Gladstone Road
Watford, Hertfordshire
WD17 2RB
United Kingdom
Please do not send items back without first contacting us, as unauthorised returns may not be accepted.
Vintage Clothing Information
As all RUE 99 items are vintage or pre-owned, minor signs of age and wear may be present. Any notable flaws, repairs, stains, fading, or imperfections will be clearly described and photographed in the product listing.
We provide detailed measurements where possible, and customers are encouraged to check measurements carefully before purchasing, as vintage sizing may differ from modern sizing standards.
Damaged, Faulty or Incorrect Items
Please inspect your order upon arrival and contact us as soon as possible if your item is damaged, faulty, or if you receive the wrong item.
Where an item is faulty, damaged, or significantly different from its description, we will work with you to resolve the issue and cover any applicable return costs.
Non-Returnable Items
We cannot accept returns on:
- Sale or clearance items
- Gift cards
Exchanges
As most RUE 99 items are one-of-a-kind vintage pieces, we are generally unable to offer direct exchanges.
If you wish to purchase a different item, please return your original purchase (if eligible) and place a new order separately.
Refunds
Once we have received and inspected your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at rue9923@gmail.com.
Contact Us
For any questions regarding returns or refunds, please contact:
Email: rue9923@gmail.com